After a few months of nose-to-the-grindstone working, we went to Austin, on points (thanks, Chase Sapphire!) for my post-birthday in mid-October. Neither of us had ever been to Austin, so it seemed like a good destination for a short vacation. We were there for three days, […]
As we go through life, we encounter all sorts of customer service experiences. There’s the incomprehensible person taking orders at McDonald’s drive-thru window (bad), there’s the awesome barista at Starbucks who patiently corrects a problem with a drink order (good), there’s the helpful person at […]
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